Frequently Asked Questions

1. What is Monroe County Joint Communications (MCJC)?
   MCJC is the primary emergency communications center for Monroe County, handling 911 calls and dispatching emergency services for the Sheriff’s Office, local police departments, fire departments, and emergency medical services. Our goal is to provide efficient, reliable communication to ensure public safety across Monroe County.
   
   
2. Is Monroe County Joint Communications part of the Sheriff’s Office?
   Yes, MCJC is now a division of the Monroe County Sheriff’s Office. This integration allows us to improve response times and streamline operations by working more closely with the Sheriff’s Office and other emergency response agencies in the area.
   
   
3. Who leads Monroe County Joint Communications?
   Sadie Adams is the Director of MCJC. She oversees operations, ensuring that our communications staff is trained and prepared to handle emergencies with professionalism and accuracy.
   
   
4. What services does MCJC provide?
   MCJC provides 911 emergency call-taking, dispatching for law enforcement, fire, and EMS, and coordination for multi-agency responses. We also assist with non-emergency calls and information requests, ensuring all inquiries are directed to the appropriate services.
   
   
5. How do I apply for a job with MCJC?
   We are always looking for dedicated individuals to join our team. MCJC offers full-time and part-time positions for Emergency Communications Operators. No prior experience is necessary, as training is provided. Visit our Careers page to see current job openings and application instructions.
   
   
6. What qualifications are needed to work at MCJC?
   While no experience is required to apply, ideal candidates should possess strong communication skills, the ability to work under pressure, and a commitment to public safety. Paid training is provided, and we equip our staff with the tools needed to succeed in this vital role.
   
   
7. How are MCJC communications operators trained?
   All new operators go through extensive paid training, which covers emergency call-taking, dispatch protocols, and communication systems. Our team is trained to handle a range of situations to ensure effective and coordinated responses to emergencies.
   
   
8. What should I do if I have an emergency?
   In case of an emergency, dial 911 immediately. Stay on the line and provide the operator with as much information as possible. Remain calm and answer all questions, as this helps us dispatch the appropriate emergency services quickly.
   
   
9. When should I use the non-emergency line?
   Use the non-emergency line for situations that do not require immediate police, fire, or medical response. Examples include reporting a minor crime that has already occurred or inquiring about public safety information.
   
   
10. How does MCJC work with other local agencies?
    MCJC collaborates closely with the Sheriff’s Office, local police departments, fire departments, and EMS providers. Our integration as a division of the Monroe County Sheriff’s Office enhances coordination, enabling faster, more effective responses to the needs of our community.